ABOUT GLORIA FERRER CAVES & VINEYARDS
Gloria Ferrer is located in the picturesque Sonoma Carneros region, 40 miles northwest of San Francisco. Our winery’s sun-drenched Vista Terrace overlooks breathtaking estate vineyards — providing the perfect place to enjoy a glass of sparkling or estate wine with the savory food pairings. With over 400 gold medals in the last 5 years and earning Top 100 Wineries of California, our winery hosts over 100,000 guests annually.
We are seeking an experienced hospitality/restaurant supervisor to help us lead our team. The Tasting Room Supervisor is responsible for supporting the business objectives of the Tasting Room by providing a professional operation that ensures exceptional service to customers and reflects superior leadership while supervising and mentoring the sales staff. Successful candidates will have leadership experience in a high volume, upscale restaurant setting and possesses high energy, enthusiasm, is very organized and has a solid business sense to drive a successful business. Supervisors must be able to lead by example and perform all essential job functions of the team (front of house & back of house), including greeting guests, serving tables and providing wine education, preparing foods, etc.
Customer Service/ Hospitality:
Assists with the activities and development of Tasting Room staff. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include retention, and training employees; planning, assigning, and directing work. Assists the Tasting Room Manager in appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel; reach with hands and arms; and taste or smell. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.